FAQ's

Are your items made to order?

Yes. All apparel and embroidered items are made to order and customized to your selection. Please review all details carefully before purchasing.

What is your return policy?

Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds once an order is placed.

Each item undergoes a detailed quality inspection before shipping. If you receive a defective item, please contact us within 24 hours of delivery with clear photos so we can assist you.

When will I receive my order?

Production typically takes 2–3 weeks, after which your order will ship. You will receive a shipping confirmation with tracking once your order is on its way.

How much does shipping cost?

Shipping is calculated at checkout based on your location and order contents. We cover a portion of the shipping cost, and all orders ship via economy shipping unless otherwise noted. You’ll always see the final shipping price before purchasing.

What brands do you use?

We work with multiple trusted brands, including (but not limited to):
American Apparel, Next Level, Gildan, and Bella + Canvas.

Will my item look exactly like the photos?

Product photos are for reference only. Final appearance may vary slightly due to:

• Garment color selection
  
• Embroidery placement and stitch detail
• Screen settings, resolution, and color calibration

These variations make each piece uniquely yours.

How do I care for my garment?

Wash cold on a delicate cycle and follow the care label instructions. If ironing is needed, iron from the reverse side using medium heat. Avoid direct heat on embroidery.

Why do your pieces include your logo?

Our logo is included on each piece to ensure authenticity, originality, and brand integrity. It represents the craftsmanship and care behind every item.